Outbound Call Center Representative - Bali

Join Infomedia Nusantara as an Outbound Call Center Representative in beautiful Bali! This is your opportunity to be part of a dynamic team that connects with customers, drives sales, and delivers exceptional service. Based in key locations like Canggu, Ubud, and Denpasar, you'll be at the heart of our customer engagement strategy, ensuring every interaction is positive and productive.

As an Outbound Call Center Representative, you'll be responsible for making outbound calls to potential and existing customers. Your mission is to promote our products and services, answer inquiries, and resolve issues with a friendly and professional demeanor. With a focus on achieving targets and maintaining high customer satisfaction, you'll play a crucial role in our sales and customer service operations.

📋 Tanggung Jawab Pekerjaan

• Make outbound calls to promote our products and services.
• Answer customer inquiries and provide accurate information.
• Resolve customer issues and complaints professionally and efficiently.
• Follow up on leads and track customer interactions using CRM software like Salesforce or HubSpot.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Achieve and exceed daily, weekly, and monthly sales targets.
• Collaborate with the team to improve processes and enhance customer experience.
• Stay updated with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in outbound call center or customer service roles.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet targets.
• Proficiency in using CRM software like Salesforce or HubSpot.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Fluent in Indonesian and English.
• Enthusiastic and customer-focused attitude.
• Valid SIM card and reliable transport.

🛠️ Keahlian

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