Customer Experience Team Leader

Join IntouchCX, a global leader in customer experience management, digital engagement, and AI-driven solutions, as a Customer Experience Team Leader in beautiful Bali!

At IntouchCX, we empower businesses to deliver exceptional customer experiences through cutting-edge technology and innovative strategies. Our team in Canggu, Bali, is at the forefront of revolutionizing customer interactions, leveraging AI and data analytics to create personalized and seamless experiences.

As a Customer Experience Team Leader, you will lead a team of dedicated professionals to ensure that our clients' customers are not just satisfied, but delighted. You will oversee the implementation of customer experience strategies, manage projects, and drive continuous improvement. This is a unique opportunity to make a significant impact in the world of customer experience, all while enjoying the vibrant and beautiful surroundings of Bali.

📋 Tanggung Jawab Pekerjaan

• Lead a team of Customer Experience Analysts and Specialists in delivering exceptional customer experiences.
• Develop and implement customer experience strategies aligned with business objectives.
• Manage and oversee customer experience projects from initiation to completion.
• Conduct regular customer experience audits and provide actionable insights.
• Monitor customer experience metrics and KPIs, and drive continuous improvement.
• Collaborate with cross-functional teams to ensure seamless integration of customer experience initiatives.
• Stay updated with the latest trends and best practices in customer experience management.
• Foster a culture of innovation and continuous learning within the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Psychology, or a related field.
• Minimum of 5 years of experience in customer experience management, customer service, or a related field.
• Proven track record of leading and managing teams in customer experience roles.
• Strong understanding of customer experience frameworks and methodologies.
• Experience with customer experience analytics tools such as Qualtrics, NPS, and CSAT.
• Certification in customer experience management or a related field is a plus.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment with a global perspective.

🛠️ Keahlian

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